Goods will normally be dispatched within 1-2 working days and any estimated dispatch date is an estimate, which can change without notice.

We will normally deliver goods within 2-3 working days of dispatch.

Your order may arrive in more than one delivery.

Where we deliver. We can deliver anywhere in mainland Great Britain and Republic of Ireland with our standard shipping charge. We can ship abroad at the cost as it is at the time of ordering, assuming you are happy to pay more to do so. This will of course take longer and dispatch times will be notified to you as soon as possible. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland. However we are able to deliver to a mainland courier company on your behalf for onward shipping.

We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order otherwise the parcel will be handed over to and dealt with by your local postal service. This is normally relevant between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

Most of our products are relatively light items. However, please be aware with larger orders you may require assistance with offloading your order.

Disposal of packing materials is your responsibility.

After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to Actic Partners LLP. We reserve the right to charge you an additional re-delivery charge.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by the carriers for redirecting your delivery.

Please check the goods on delivery. Any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery and to us within a reasonable time.

If the goods are lost or damaged in transit, please let us know promptly.

Sometimes, for reasons outside our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather etc. We will try to put things right as soon as possible however we cannot be responsible where this causes a delay or failure in delivering your goods.

For our retail customers, free delivery is available on orders where the goods cost more than £30. This offer is not available to our wholesale customers who buy in larger quantities which requires special delivery.

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